Tactical Distributors

1.866.916.6905

Customer Service

"There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else." -Sam Walton

Please look over the FAQ section below if you have any questions. If you need further assistance please don’t hesitate to give us a call at 1-866-916-6905 or drop us a line at info@tacticaldistributors.com.

 

Order Status

How do I track my order?

Tactical Distributors uses the UPS Quantum View System which allows us to provide proactive notification to our customers when their shipments are on the way. This information will not be available until an order has shipped. The UPS tracking systems may not provide feedback on the package location for 12-24 hours after that.

How long will it take for me to receive my package?

Orders are usually processed in 1-3 business days. Backorders or shipments from warehouses other than the Tactical Distributors location in Virginia Beach, Va, may lengthen the time for fulfillment. Depending upon the destination and shipping method, the time for a package to arrive varies. Orders delivered outside the United States will usually experience delays from local Customs Agencies. When available, a tracking number will be provided to the customer and should appear in the order status after the order has shipped. Most packages cannot be tracked after leaving the United States. When a customer suspects that their package has been lost in shipping they should contact customer service.

How long will it take to process my order?

Orders in by 3:30 EST M-F will be processed and sent out the same day. Orders placed after 3:30 PM EST time will not be processed until the following business day. Orders placed on Friday after 3:30 PM EST time will not be processed until Monday or the following business day. In instances where items are backordered, the customer will be notified and given the option to have their order shipped together or in separate shipments as backordered items become available. Orders fulfilled from locations other than the Tactical Distributors warehouse located in Virginia Beach, Va, may occasionally require additional time for processing; where this is known to exceed 3 business days, the customer will be notified.

When will my backorder arrive?

The duration that products are backordered depends upon the product and the manufacturer. In general items are backordered for less than 2 weeks, however in some instances, with high demand or difficult to obtain products, more time may be necessary--particularly on items being purchased in high volume by the United States military. The estimated arrival date is not always known, but feel free to contact customer service who will do their best to provide you with information.

Returns

How do I return products?

Items may be returned in new and unopened condition within 30 days of delivery for a full refund. To receive your RMA please contact the customer service department. Tactical Distributors does not reimburse return shipping expenses on correctly shipped orders. All returns must have an authorization number written on the outside of the box in order to be processed. Returns without an authorization number will be returned to sender.

What do I do if product is damaged when I receive it?

If you receive a package with damaged products, please contact Tactical Distributors customer service at your earliest convience. As with all returns, Tactical Distributors, an RMA must be issued by customer service before products are returned.

What if I received the wrong product?

If you feel that you have received the wrong product, please contact customer service and we will work with you to correct the problem. The shipping costs for incorrectly shipped items will be met by Tactical Distributors.

Please fill out the Return Form when sending back packages. RMA Form

For Further Detail See Return Policy.

Shipping

How much is my shipping?

Shipping based upon the weight and destination of your order. It is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. TD has the right to charge actual shipping cost if the propper shipping amount is not listed on the site at the completion of order and  on sales confirmation. We will contact you directly and give you a choice to either cancel or pay the balance due on extra shipping charges.

What is Free Upgraded Shipping?

We get great overnight rates so we would like to pass them along to you at no extra charge. In most case we can upgrade your ground package to overnight. Some items like large cases and oversized bags we can't ship overnight due to the high cost. How it works. You pay for ground shipping we ship it to you overnight and you should receive your package the next day.

*Mace products can not be sent via Next Day Air and must ship ground due to Hazardous Material regulations.

*Must be UPS Street Address. PO Boxes Excluded.

 

Does Tactical Distributors ship to FPOs and APOs?

Yes. We are committed to providing the necessary gear to our troops at home and abroad.

Effective May 17, 2012 the U.S. Postal Service is banning international shipments of electronics with lithium batteries such as smartphones, laptops and iPads, citing the risk of fire. Tactical Distributors may no longer send items such as Flashlights, Cameras, and other devices. Please keep this in mind while you are checking out. The U.S. Postal Service expects to resume shipments January 1, 2013.

How long will it take to get my package?

UPS Shipping Map

Other

How Do I Get My 10% Off For Being In The Military or Government?

Tactical Distributors fully supports our men and women in the armed forces, so we are proud to offer a 10% discount on all purchases. To get your discount please create an account using your active .mil or .gov email address before starting the shopping process. Once your account is setup, log in and use that account during the check out process.

Can we ship to a address different than the billing address?

Yes you can! Tactical Distributors is dedicated to making customer service our number one mission. The ability to ship to another location other than your billing address is sometimes key to surprising that loved one with a special gift.

Discount Exclusions

Pelican cases are excluded from free upgraded shipping and there are no discounts on Surefire, MAGPUL products, Aimpoint, EOTech, Litefighter, and GoPro Units. Oakley, Under Armour, Multitasker, and Olukai are excluded from sitewide sales. All clearance and sale items are excluded as well.

Promotional Codes may only be used once per customer. Tactical Distributors reserves the right to limit the use of any promotional code at any time. The acceptance of promotional codes and their usage is at the sole discretion of Tactical Distributors. 

Promo Codes and other Discounts TD offers can not be "stacked" with other promotions or on sale items.