Q: How do I return what I ordered?
A: Visit our Returns Center here.
Q: What is the Return Address?
A: Your RMA #, 2800 Crusader Circle, Virginia Beach VA 23453
YOUR ORDER IS ON THE WAY
PLEASE ALLOW THE COURIER TIME FOR THE TRACKING TO PROPAGATE AND UPDATE DELIVERY STATUS. CONTACT US ONLY UNDER EMERGENCY AS MOST SMALL DELIVERY ISSUES SORT THEMSELVES OUT AT THE LOCAL LEVEL. WE CAN ONLY SEE THE SAME THINGS THE CUSTOMER SEES DURING TRANSIT.
Q: How much does shipping cost?
A: United States (9 of 62 states)
WE NO LONGER SHIP TO FREIGHT FORWARD ADDRESSES. YOU WILL AUTOMATICALLY BE REFUNDED.
APO / FPO must ship USPS
United States (52 of 62 states)
*Please NOTE : USPS SNAIL MAIL, NO RUSH, OPTION, allow 14 day delivery window, may be longer in some cases. They do not update their tracking in real time.*
UPS- Continental US
Q: Do your UPS options deliver on Saturday/Sunday?
A: NO. We do not offer those services.
Q: Does Tactical Distributors ship to FPOs and APOs?
A: Yes. Must select USPS & it is $9.99. We are committed to providing the necessary gear to our troops at home and abroad.
Effective May 17, 2012 the U.S. Postal Service is banning international shipments of electronics with lithium batteries such as smartphones, laptops and iPads, citing the risk of fire. Tactical Distributors may no longer send items such as Flashlights, Cameras, and other devices. Please keep this in mind while you are checking out. The U.S. Postal Service expects to resume shipments January 1, 2013.
Q: How Long Will It Take To Get My Package?
A: Our goal is to provide same day shipping if the order is placed during business hours. All shipping time based on what the customer selected is calculated from 8am-3pm EST Monday-Friday. Our UPS option does NOT deliver on Saturday or Sunday. If you order on Friday, you will receive it on Monday. If you need Saturday delivery please call 1.866.916.6905, and we will get you taken care of.
Q: Do you ship internationally?
A: Yes, we do starting 7/1/2017. Please be aware that we have no control on your countries taxes and duties. It is YOUR responsibility to pay YOUR country's fees to retrieve your package. Once UPS reports the package has arrived and has attempted delivery(s) it is no longer Tactical Distributors responsibility, in most instances. EU customers are responsible for the EU VAT charges up to 150 Euro.
Q: How long does it take for International Orders to process?
A: After payment is received our international order gateway takes 24-48 hours to verify your payment and order. You will receive an order confirmation once it is verified & processed.
Q: Are some sales & promotions excluded?
A: Yes, based on the rules of the sale some international orders may not be eligible. Feel free to reach out to email@example.com and we can honor it on a case by case basis. Coupon code promotions are not valid for International Orders, this includes Military Discounts.
Q: How do I return an Amazon purchase?
A: All purchases made through Amazon must contact Amazon's customer service for ANY/ALL discrepancies.
Q: How do I track my order?
A: Tactical Distributors uses the UPS Quantum View System which allows us to provide proactive notifications to our customers when their shipments are on the w If you received the wrong product, please contact customer service within 72 hours of receiving the product. We will work with you to correct the problem. The shipping costs for incorrectly shipped items will be met by Tactical Distributors.
Discounts & Exclusions
Q: Why isn't my discount code working?
A: Please make sure you have logged into your account before applying a discount code. Discount codes no longer work with "guest" accounts. Unfortunately, International Orders are NOT eligible for discount codes.
Q: What is excluded from discounts?
A: In following guidelines set by our Vendors there are no discounts permitted on Arc'teryx, Salomon, Ares Gear, Crye Precision, Surefire, Howard Leight, UF PRO, Garmin, Ferro Concepts, Dynamis Alliance, LBT, Hesco, Sitka Arrowhead, GBRS Group, Winkler, North American Rescue, Otto, True North Concepts & Oakley are excluded from sitewide sales. You cannot stack discounts, all clearance and sale items are excluded unless other wise specified.
Promotional discounts, such as the subscribe to our email, has a one per customer limitation. Tactical Distributors reserves the right to limit any use of promotional code at any time.
Promo codes and other discounts Tactical Distributors offers can not be "stacked" with other promotions or clearance items. Tactical Distributors reserves the right to cancel, delete, or modify orders for customers. This includes customer orders that do not abide by rules set forth, such as a limit on the number of products that can be purchased.
Q: What is TD's policy on price matching?
A: We provide price matching services at our discretion on a case-by-case basis. For inquiries feel free to reach out to firstname.lastname@example.org
Q: How does this work?
A: Select Zip Pay at checkout, use your card for instant approval & pay off in 4 easy payments over the next 6 weeks. Enjoy!