Q: How long is your processing time?

A: Your order should be fulfilled in 1-2 business days (M-F). THIS IS SUBJECT TO THE AMOUNT OF ORDERS WE HAVE. If there is a sale, exclusive drop, etc. going down on our website, processing and fulfillment times will be longer. Our warehouse guys work as quickly and efficiently as possible to get you your gear, so please be patient. We will email your tracking once we have processed your order for shipment. The delivery date given at checkout is an estimate and is not guaranteed. Weekends, holidays and weather can affect the delivery timeframe for express shipping and the shipping cost will not be refunded for any of these reasons.

• Once orders are placed, they are sent directly over to our warehouse for fulfillment. We are unable to edit size, items, or quantities once the order goes through. If you need to change your shipping address, please reach out ASAP so we can input the info before your order is fulfilled. Note that we cannot change shipping methods or speeds once the order is placed.
  

Q: What carriers do you use for Shipping?

A: We currently use USPS and UPS for domestic orders. We use DHL for our international orders.

Q: How much is shipping?

A: Our most updated shipping rates will be listed at checkout. Shipping to any address outside of the contiguous US (HI, AK, etc.) will be subjected to upcharges due to high cost shipping.

• Oversized orders weighing 20lbs.+ will ship UPS Ground and will have an upcharge.
  

Q: Can I edit my shipping information?

A: If your order has not been picked/fulfilled yet we can edit your shipping address. Just shoot CS an email. We cannot edit shipping methods/speed once an order has been placed.

Q: Do you offer Local Pickup?

A: Yes we finally do! This option will be available at checkout. Our pickup location is 641 Phoenix Dr. Virginia Beach, VA 23452.

Q: Do you ship internationally?

A: At this time, we currently only offer shipping to US and APO/FPO addresses, US PO Boxes, and select International locations. We are working on slowly expanding our shipping options and destinations to ensure we get it right.

Q: What Brands are excluded from International Sales?

A: Our Vendors & Brands have set policies for pricing & shipping to protect the integrity of their business. Restrictions are set by them & we follow to be able to stock & sell their product based on their guidelines.  Current brands that are restricted from international sales are Arc'teryx LEAF, Salomon FORCES, Illicit Provisions, & Vans Footwear. We have the right to hold any product or orders from shipping based on our own discretion & will cancel & refund the order if deemed necessary.

Q: Do you all deliver to APO/FPO addresses?

A: Yes, we do! Make sure you enter your shipping address correctly at checkout and choose either APO/FPO Shipping or a USPS Shipping option. 

• Please understand that any deliveries made to any Hawaii, Alaska, Guam, Puerto Rico, and APO/FPO addresses may take longer than normal. These deliveries are more than likely traveling by boat if an expeditated shipping option is not chosen.
• We are unable to offer overnight shipping to any address that is not located in the contiguous United States.

We're happy to provide our locals with a pick-up option, FINALLY! If you're down and in town, you can opt for local pickup at checkout instead of paying shipping fees.

Q: Where do I pick my items up?

A: The TD HQ is located at 641 Phoenix Dr. Virginia Beach, VA 23452.

• Let our receptionist at the front know you are here for a TD pick-up and the name under your order and she will grab either your order or someone from the TD Fam to assist you.

Q: How will I know when my order is ready?

A: Your order will be ready approximately 2-4 business days after you place your order. Our customer service team will email you once your order is ready for pickup.

• Our team is here Monday-Friday, 9a-5p (excluding holidays).
  

Q: What if I need to exchange my items I ordered through pickup?

A: Here at the office we are only able to offer you a refund for your items. We do not keep inventory at our office, so you will have to place another order.

• If you need to place another order, it will also have to go through processing time again and will be available for pickup after 3pm EST the next business day.
• You may still use our Return Center for free returns as well. This will save you a trip to our office!

Q: Do you offer international shipping?

A: At this time, we currently offer shipping to US addresses, US PO Boxes, APO/FPO addresses, and a few select International countries. We are working on expanding our shipping options and destinations, but we have no timeline for when certain countries will be available.

Q: What Brands are excluded from International Sales?

A: Our Vendors & Brands have set policies for pricing & shipping to protect the integrity of their business. Restrictions are set by them & we follow to be able to stock & sell their product based on their guidelines.  Current brands that are restricted from international sales are Arc'teryx LEAF, Salomon FORCES, Illicit Provisions, & Vans Footwear. We have the right to hold any product or orders from shipping based on our own discretion & will cancel & refund the order if deemed necessary.

Q: Do you accept returns on International orders?

A: While we do accept returns from outside of the US, you will be responsible for shipping costs. We cannot provide a return label for you.

Freight Forwarders- We are not equipped to service where you are regionally. Shop at your own risk. Our customer service policies & standards do not apply to orders or customers outside of the US. Also, all FINAL SALE! & Clearance items are AS IS (no returns, refunds or discounts). It is out of our control if an order is damaged/lost/etc. when being shipped internationally and we will not be providing additional customer service once the order has been completed.

• If you had an order forwarded to you and your order is damaged, missing items, etc. we are unfortunately unable to help you. We fulfill orders according to the packing list and will not be held responsible for missing/tampered with packages.
• Before utilizing a freight forwarder, check out our new International shipping options. We are adding new locations frequently!
• Freight forwarders are excluded from discounts, rewards & sales. We hold the right to not grant these promotions.

ADDITIONAL INFO

• Arc'teryx Leaf products are restricted to US ACTIVE Duty Military/Government/Law Enforcement personnel ONLY. 
• If you are placing an order to an address where you are not located, typically Shopify will mark your order as fraud and cancel your order. This is not us personally canceling your order and is out of our hands if this happens. You may try to replace your order, but we can not override this or change this Shopify featur

Q: How do I return what I ordered?

A: Visit our Returns Center here.

Q: What are TD's Return Standards?

1. ALL requests must be submitted with in 30 days from when the order was placed. Final Sale requests must be submitted within 7 days from when the order was fulfilled.
2. ALL tags & packaging are in tact.  The item is unworn & NEW, we need to be able to sell it as NEW. If it is a manufacturer defect/design error or you received the wrong item, please take photos & email w/ a brief description to CS@tacticaldistributors.com. 
3. If it is worn or in poor shape at no fault of our own or the manufacturers, we will return the item back to you with no refund.
4. If your item is returned to our warehouse after 30 days of receiving it, you will be issued store credit.

• Please give our team 5-7 business days to inspect and process your return, once delivered.
• Original shipping costs will not be refunded unless we are at fault (defective item, wrong item shipped, etc). Please email us at cs@tacticaldistributors.com if you are experiencing one of these issues.
• Due to sanitary purposes, we will not be accepting returns on Battle Briefs. Please reach out to our CS team if you are experiencing issues with your drawers. 
• If you are experiencing any issues with your order (such as an incorrect item, missing item, etc.), you MUST let us know within 5 days of your delivery date. 
• Your returned item(s) must be delivered to our warehouse and approved before any funds are returned to you. Please allow 5-7 business days after delivery for our team to examine and accept/deny your return.

Q: What is the Return Address?

A: Your RMA #, 2800 Crusader Circle, Virginia Beach VA 23453

Q: How do Refunds work?

A: All approved returns will receive a refund or store credit (fastest) based on your selection in the Returns Center. Upon processing your return we will issue your refund.  You will receive a refund notification. Please allow 3-5 business days for your bank or credit card company to process & receive the funds into your account. 

• Please be sure you want store credit if selecting the store credit option. We are unable to offer a reverse of any kind and won't be able to issue a refund to your original payment if you select store credit. 

Q: Do you offer EXCHANGES?

A: We currently do not offer exchanges at this time. The quickest way to take care of your needs would be to start the return process on the item that is not wanted, and to place a new order for the item you do want. Please visit our Return Center to get the process going and feel free to place your new order for your desired item(s) whenever you please.

Q: Do you accept returns on International orders?

A: While we do accept returns from outside of the US, you will be responsible for shipping costs. We cannot provide a return label for you.

BOGO Sales & Promos - If you purchase two items during a BOGO sale and need to return one item you purchased, the refund amount will reflect the value of the free/sale item and will be proportionally reduced.

Q: What is your Warranty Policy for TD Apparel, MTHD, & Battle Briefs?

A: We have a 3 month warranty for all of our house brands: TD Apparel, MTHD, & Battle Briefs. If an item shipped out is defective, or an issue arises within 3 months of when the order is placed; please email a brief description of the issue, images, and the order number to CS@tacticaldistributors.com, our customer service line.

Q: What is the Warranty Policy for Vendor Brands?

A: Each of our Vendors is unique to their own policy. If an item from one of our Vendor Brands is defective or has an issue, please reach out to the Vendor first. Feel free to reach out to CS@tacticaldistributors.com if you need any additional information from us. (ie. Sales Order Confirmation) 

Q: What is classified as a "FINAL SALE!" Item?

A: Permanent Markdowns, Discontinued Items/Styles, and Final Clear-out.

Q: Can you return FINAL SALE items?

A: YOU SPOKE & WE LISTENED. We are now offering a 7 day window to return a final sale item. After that window, it is no longer eligible for a return. All standard RETURN requirements apply. Unworn, New, Original Packaging...etc. See RETURNS CHECKLIST.

Q: Why isn't my discount code working?

1. Please make sure the items you are purchasing are not one of our brand exclusions. This list can be found below. Popular brands such as Crye Precision, Ferro Concepts, Salomon, etc. cannot be included in discounts or purchased using a code.

2. Please make sure you have logged into your account and subscribed to our EMAIL before applying a discount code. Discount codes no longer work with "guest" accounts. 

3. International Orders are NOT eligible for discount codes.

4. Welcome Subscription Codes have a $25 order minimum. They have Normal Discount Exclusions (below) & EXPIRE one week after they are issued.

5. Any coupon codes/sales for free shipping are subject to weight and will not be applied to oversized orders. Any order weight over 30lbs will ship UPS Ground for $24.99 regardless.

Q: What are the Normal Discount Exclusions?

A: In following guidelines set by our Vendors there are no discounts permitted on Applied Defense Concepts, Arc'teryx, Ares Gear, AXL Advanced, Crye Precision, Dynamis Alliance, Ferro Concepts, Garmin, GBRS Group, illicit Provisions, LBT, Live Q or Die, Otto, Peltor, Salomon, Set Point, Shaw Concepts, Spiritus Systems, True North Concepts, Unity Tactical, Velocity Systems, & Winkler. They are excluded from SITEWIDE sales, military/LE discounts, and discount codes. All Clearance, Sale and FINAL SALE! items are excluded unless otherwise specified.  

• We reserve the right to cancel/refund any order that does not follow our discount policies.

Q: Where can I find a discount code?

A: If you haven't already, you can sign up for our Email & SMS Alerts HERE and you will receive a welcome code. If you didn't receive a code after signing up, reach out to our customer service team and they will issue you one. Your welcome code will have Normal Brand Exclusions (listed above).

Q: Do you offer a Military Discount?

A: Yes, we do! We offer a 10% off Discount to Military and First Responders (Normal Brand Exclusions). Get your code by clicking https://www.tacticaldistributors.com/pages/military-first-responder-discount and entering the necessary information. You will then be emailed your coupon code. This service is provided by VerifyPass.

Q: I forgot to apply my discount code, can you help me?

A: Please reach out to cs@tacticaldistributors.com 

If the code is valid for your purchase we will happily refund you the difference. 

• Promo codes and other discounts Tactical Distributors offers CANNOT be "stacked" with other promotions or coupon codes.

Tactical Distributors reserves the right to limit any use of promotional code at any time, to cancel, delete, or modify orders for customers. This includes customer orders that do not abide by rules set forth, such as a limit on the number of products that can be purchased.

Q: What is TD's policy on price matching?

A: We provide price matching services at our discretion on a case-by-case basis. For inquiries feel free to reach out to cs@tacticaldistributors.com

Q: What forms of payment do you accept?

A: We accept most Debit/Credit Cards (Visa, Mastercard, AMEX, etc.). We also accept ShopPay through Shopify, Google Pay, Amazon Pay and we offer Sezzle for split payments.

• If you are trying to update your card and you're connected to ShopPay, just select Payment method > + Use a different payment method, and enter in your information.
• DO NOT USE a third party such as Affirm, AfterPay, Klarna, etc. through the payment methods we have. For example, if you are using Amazon Pay and select Affirm through Amazon Pay, it will NOT work. Your money will be held by Amazon and no order will process. You will have to contact Amazon, Google, etc. for more help.

Q: Do you accept payment through PayPal?

A: Tactical Distributors no longer uses PayPal as a payment processor. Unfortunately, their guidelines do not align with our business.

Q: Why is my card not working?

A: Please make sure you have the correct billing address on your order. A simple wrong number in your zip code could prevent your order from going through. If that doesn't work, you may want to try a different browser or use Private/Incognito Mode.

Q: Why do I have multiple charges from you? I only placed one order.

A: If you see duplicate pending charges on your statement after making a purchase, do not panic. The duplicate pending charge is usually an authorization hold that is still being processed. You are NOT being double-charged for a single purchase. This can be triggered by multiple things (ex. checking out and your card declining, leaving your cart/refreshing during checkout, etc.). You may reach out to your bank so they can reassure you that this is only a pending charge, if it makes you more comfortable. 

Q: How do I use Sezzle?

A:  Select Sezzle at checkout, use your card for instant approval & pay off in 4 easy payments over the next 6 weeks. Enjoy!

• You must select "Checkout as guest" when trying to use Sezzle at checkout.
• Sezzle is a third party app to our company, so if you are experiencing any issues while checking out or registering for Sezzle, please contact their customer support.

Q: Do you offer Gift Cards on your website?

A: At the moment, we have paused our gift card sales due to a higher level of fraud. If you would still like to purchase a gift card for a special someone, please reach out directly to cs@tacticaldistributors.com and we can send you an invoice for an E-Gift Card.

In this high-stakes game of clout, drip & ego there are no participation trophies. Win/lose, be cool & play nice w/ our team.  If not, we will not tolerate any additional unnecessary stress, will simply move on to the next one. Unfortunately, this needs to be said based our past drop experiences. We are all adult(ish) human beings working towards the same goal, we care just as much as you. Come correct & keep calm.

Press your luck🤞BIG MONEY! NO WHAMMIES!

• Due to expected order volume, changes to orders are NOT permitted. 
• Check to make sure your personal info is correct BEFORE checking out. Our CS team is typically slammed on big drop days and will do their best to help. However, we are not liable if your shipping info is incorrect and your order is shipped elsewhere.
• Orders are subject to cancellation & refund due to overselling and not having the stock.  (Y'all are faster than robots!)

We are excited to provide YOU with the chance to obtain a very sought after exclusive pieces to add to your collection. We hope to continue to grow this program & serve up the most unique gear on market, that you can only find at HERE, at Tactical Distributors.

We have worked long (years) & hard to organize & facilitate these offerings. Bare with us as we roll with the punches, hopefully there will be slim to no hang ups. 

• To keep it all fair and square, we of course cannot tell you drop dates, times, item specs ahead of time. Pry all you want, we ain't budging!
• And obviously, no preorders under ANY circumstance. Sorry folks!

If you received a notification from us via email or SMS regarding a partial refund on an order that you had placed with us, it is likely that one or more of the items on the order have been backordered. What this means is the demand for a product exceeded the number we had in our inventory, and we cannot make guarantees that certain items will return to our inventory. We'd rather not hold onto your payment without fulfilling everything you had expected to receive, so if we do encounter items on backorder, we issue a refund for the items we cannot ship. Typically, the refunded amount will return to the original form of payment in 1-3 business days!