Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need your order number and email used at checkout. 

To start a return, you can contact us at cs@tacticaldistributors.com.

If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please note that orders shipped to freight forwarders are not eligible for support, as we cannot be responsible for missing or damaged items once a package is delivered and handled by a third party. Any issues must be reported to us within 5 days of confirmed delivery.

Exceptions / non-returnable items
Certain types of items cannot be returned, like Battle Briefs, non-inventory items (such as Priority Processing or Delivery Guarantee), and personal safety gear (such as harnesses and protective plates). We also do not accept returns on final sale items. Please get in touch if you have questions or concerns about your specific item. 

Exchanges
We currently don't offer exchanges, but we're working on it! The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
We ask that you give our warehouse guys 7 business days to inspect your return after delivery to our warehouse. If more than 15 business days have passed since we’ve approved your return, please contact us at cs@tacticaldistributors.com.

Restocking fees
We’re happy to offer free returns on eligible items to make sure you’re confident in your purchase. That said, in cases of habitual or excessive returns, we reserve the right to apply a restocking fee. This helps us continue offering flexible return options to the majority of our customers while discouraging misuse of the return system. Restocking fees, when applied, will never apply to incorrect items sent by us, defective products, or items damaged in transit. Please note that all return and restocking policies are subject to change at any time without prior notice.

International + APO/FPO Returns 
We are unable to provide prepaid return labels for international orders or APO/FPO addresses. If you are returning an item from an APO/FPO address, please contact us via email and we will refund your original shipping cost to help offset the cost of return shipping. Due to the significantly higher costs involved, this courtesy does not apply to international returns.

You can always contact us for any return question at cs@tacticaldistributors.com.